After several complaints from Mabopane locals about the level of care provided by local clinics in their region, the Gauteng Provincial Department of Health has stated that it will investigate the issue of quality service delivery. Mathapelo Bokaba of Mabopane claimed she took a day off work to go to Sedilega Clinic in Block U for a consultation since she had been suffering from chest problems for a week.
She allegedly arrived at the clinic around 10:00 a.m., and the day’s progress was slow; she only received her patients’ files at 14:00, after which they informed her that they were going out to lunch. When they returned after 15:00, she informed the nurse that she was experiencing chest pains.
Amomgelang Kgwadi from Mabopane Block B said that her problem started when she queued for a long time outside the premises of Tlamelong Clinic in Block B , Mabopane and when they get inside they don’t get assisted in order as they expected and they wait long time too. “The problem started in June after Corona virus arrived and the clinics are always changing their system,” said Kgwadi.
Kwara Kwena Spokesperson from Gauteng department of Health said “The department is looking into the matter. The public is advised to use the Quality assurance units available in various facilities in the event they have concerns about services in public health facilities.“
By: Khensani Khoza.